Refund Policy

The short version

• Courses: full refund within 14 days, as long as you have not watched beyond the free Start Here module.
• Membership: cancel any time. You keep access to the end of the month you have paid for.
• Always: your legal rights as a UK consumer come first, whatever this page says.

Courses and guides

When you buy a course or guide, you have 14 days to change your mind, provided you have not accessed the paid lessons (anything beyond the free Start Here module). If that is you, email us and we will refund you in full.

Because these are digital products, once you have watched the paid content you have had the value of it, so we are not able to refund from that point. This is why the window is for courses you have not really started.

A note on your cooling-off right

Normally, UK law gives you 14 days to cancel a distance purchase. For digital content there is one catch: when you choose to start the paid content straight away, you are agreeing to immediate access and accepting that you lose the automatic right to cancel once you begin. Our "14 days if you have not started it" promise sits on top of your legal rights, to keep things fair and simple.

The membership (Visibility Lounge)

You can cancel the membership any time from your account. When you cancel, you keep access until the end of the month you have already paid for, and you will not be charged again. We do not refund part-months. If you cancel within 14 days of your very first payment and have not used the member-only content, email us and we will sort a refund.

Payment plans

If you bought a course on a payment plan, the same course rule applies: a refund is possible only while you have not accessed the paid lessons. Cancelling future instalments does not undo access to content you have already opened.

One-to-one coaching

For booked one-to-one sessions, please give at least 24 hours' notice if you need to rearrange, and we will happily move you. Sessions missed without notice, or cancelled at the last minute, may not be refundable.

How to ask for a refund

Just email megan@megancollinscoaching.com from the address you used to buy, and tell us what you bought. We aim to reply within 1 to 2 working days. Approved refunds go back to your original payment method, usually within 5 to 10 days depending on your bank.

Your statutory rights

Nothing in this policy takes away your legal rights as a consumer under UK law. If you think something has gone wrong, please talk to us first, that is almost always the fastest way to put it right. You can find the full terms on the terms and conditions page.